Refunds - Cancellations Ordering

Refunds - Cancellations Ordering

You can cancel your order by phone , or by sending us e-mail at piliotis@gppiliotis.gr
We make sure to send your orders immediately so that we can meet our delivery times . Once your order is at the " Order Status Completed means that it has shipped , so cancel at this stage is not possible
After receiving the product and if you are not satisfied , or you need to change the size or color, you can change it within 14 days of receipt, provided the product is unused and returned in original packaging .
If the product does not meet the above requirements will be returned to sender .
The return costs are borne by the sender and overall is 5 euros
To change your product , please fill out the return form on the bottom of the menu .
Please remember to write down the order number and the product code such as that shown in documents sent to you with your initial order.
Then you will get email information which will show the status of your refund (pending , approved , etc. ) .
If the change is approved, then you can proceed to order the replacement product , noting in the comments return number so that we will be able to calculate correctly the change and not be seen as the original order .
Once approved your return, we will send you the new parcel and on delivery you will give the old one to the same courrier. The total depit for this is 5 € . Beware the return fee is ours only by our approved couriers.

For returns that exceed the period of 14 days , then we may decline the change of the product .
The address for returns of products is:
PROKOPIOS PYLIOTIS Ltd.
53 str., Philonos 
18535 Piraeus
Please select our courier  for your repayments in order to allow compliance with the conditions and prices , and that no additional charge for the cost of transport
Also , you can change your product to our physical store (Piraeus , Philonos 53) .
We clarify that the changes made ​​to the price applicable at the time of the change and the store

Refund

You have the right to return the product within 14 days of the delivery date and we are oblidged to refund the money to your bank account, within 5 days of the date that we receive the product. The transportation cost is yours. Please note that the product must be at the original package with the receipt, intact.


Defective products

We ensure that our products are checked before dispatch however if a demonstrable fault of GP PYLIOTIS product sent to you is defective or poor construction or wrong in the transfer , then assume full responsibility for replacement of transfer to us and resend to you or even return your money ( through bank account ) where it is not possible to replace it with the same product or do not want another .
The delivery terms are the same as those mentioned above .

 

CYPRUS

The refunds/returns concerning Cyprus are made like this:

You can change the product within 14 days from the date you recieved them. You will fill in the form at the bottom of the menu. When the return is approved, one of our representantives will contact you so that you will inform them about the new product you want.

Then, you will send the product to us at the adress bellow. The transportation cost is yours. 

When we will recieve the product we will send you the new one for replacement with transportation cost as it was at the original order, for 2 pairs 15 € + 3.50 € for each new pair.

We clarify that the changes made ​​to the price applicable at the time of the change

Refund

You have the right to return the product within 14 days of the delivery date and we are oblidged to refund the money to your bank account, within 5 days of the date that we receive the product. Please note that the refund concerns only the value of the products. The transportation cost is yours. Please note that the product must be at the original package with the receipt, intact.

For returns that exceed the period of 14 days , then we may decline the change of the product .

The address for returns of products is:
PROKOPIOS PYLIOTIS Ltd.
53, str. Philonos
18535 Piraeus

 
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